Crystal Chem Inc. - Privacy Policy

This privacy policy discloses the privacy practices for Crystal Chem Inc. and Crystal Chem’s website (www.crystalchem.com). To help us achieve our goal of providing the highest quality products and services, we collect information from our interactions with you. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy in order to explain our information collection practices and to explain the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy will likely change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

This policy will notify you of the following:

  • • What personally identifiable information is collected from you by Crystal Chem Inc., how it is used, and with whom it may be shared.
  • • What choices are available to you regarding the use of your data.
  • • The security procedures in place to protect the misuse of your information.
  • • Acceptance of policies and how to address privacy concerns.

1.  Information Collection, Use, and Sharing 
We use data collected to process orders and invoices, to maintain records of interactions with our customers, and to improve our products and services.

Crystal Chem Inc. is the sole owner of the information collected on this site or collected as a result of your interactions with Crystal Chem Inc. We will not sell or rent this information to anyone.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Some examples of the information we collect, and how we use it, are listed below.

Registration 
To order items on this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site. You may change or update this information, at any time, through the account settings in your online account.

Orders 
We request information from you when you place an order. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies, Web Beacons, and Other Technologies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, location, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys
From time-to-time, we may request information via surveys/email. Participation in these is completely voluntary, and you may choose whether or not to participate and, therefore, disclose this information. Information requested may include contact information (such as name and email addresses). Such information will be used for purposes of monitoring or improving the use and satisfaction or our products or website.

Newsletters
By registering at our website, placing an order, or contacting us, you are opting-in to receive our monthly newsletter. You can also opt-in to our newsletter without making a purchase by following the link on our website or by contacting us directly. You can unsubscribe to this newsletter at any time using the unsubscribe link on the newsletter or by contacting us at sales@crystalchem.com using the subject line ‘unsubscribe.’

Third party sources
We may collect information about you from publicly available sources such as scientific publications, academic websites, and social media such as your position, employer, email address, phone number, and research interests.  We use this information to improve and inform our product offerings, improve our marketing efforts, and to suggest and alert you to products we think might be of interest. You can opt out of these offers by contacting us directly by one of the means shown at the bottom of this policy.  

Service Providers
We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with outside companies to: (a) ship packages; (b) process credit card payments; (c) assist us in distributing emails; (d) assist us with direct marketing and data collection; (f) provide data storage and analysis; (g) provide fraud prevention; and (h) provide other services designed to assist us in maximizing our business potential.

2.   Your Access To and Control Over Information 
You may opt-out of any future contacts from us at any time. You can also do the following by contacting us via the email address, phone number, address shown at the bottom of this policy, or through our website:

  • • Change/correct any data we have about you.
  • • Have us delete any data we have about you.
  • • Update your registration information.

Depending on your location, you may also have other rights.

3.   Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected.

Wherever we collect sensitive information online (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify that the information is being transmitted safely by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. 

4.   Acceptance and concerns
By using this website and doing business with Crystal Chem Inc., you accept the policies set forth in this privacy policy. Crystal Chem Inc. may revise this privacy policy at any time without notice, and you are agreeing to be bound by the current version of these terms posted on the website (www.crystalchem.com).

If you feel that we are not abiding by this privacy policy or you would like us to provide additional information, please contact our US Headquarters:

Telephone: 630-889-9003 
Email: sales@crystalchem.com
Mail: Crystal Chem Inc., 955 Busse Road, Elk Grove Village, IL 60007 USA
Last Updated: May 11, 2018